Company Policies

 

 

Ordering

You may order using the PayPal shopping cart or our online order form. You may also place your order by calling the store at (770) 464-0203.

 

 

Payment

We accept the following methods of payment:

 

PayPal

You may send a payment directly to orders@dollsandstuff.com or use the ‘Add to Cart’ buttons on our website.

 

Money order or personal check

Money orders or personal checks should be sent to:
 

Dolls & Stuff
124 South Cherokee Road
PO Box 907
Social Circle, GA 30025

 

Please note that a $25.00 fee will be charged for all returned checks.

 

Visa, Mastercard, American Express and Discover

Credit card payments will be taken over the phone only. Please call us at (770) 464-0203. Please DO NOT send us your credit card number via e-mail as it is not secure.

 

 

Shipping

                                             Please NOTE!!!!!  

                          All orders outside the US will be charged

                     exact shipping once order is placed and shipping has been calculated , we

                     will send invoice.

All orders totaling $100.00 or more (shipping at the same time, excluding furniture) qualify for free shipping via UPS Ground in the continental U.S. For orders totaling under $100.00, we will notify you of the shipping charges prior to shipping. For addresses in Alaska, Hawaii and Puerto Rico, orders will be shipped via the USPS. Buyer will pay the actual shipping cost. Insurance is available by request and at an additional fee. Orders shipping to international addresses will be shipped via the USPS Express Mail International service. Buyer will pay the actual shipping cost. For USPS rate information, visit http://www.usps.com/

 

 

Layaway

We require a 35% deposit at the time of layaway. This payment is a restocking fee and is non-refundable. We offer the following layaway plans:

 

  1. For orders totaling $100.00 - $200.00, we offer a two (2) payment plan (35% down and the remaining balance in 30 days).

  2. For orders totaling $200.01 - $400.00, we offer a three (3) payment plan (35% down, ½ of the balance in 30 days and the remaining balance ½ in 60 days).

  3. For orders totaling $400.01 - $600.00, we offer a four (4) payment plan (35% down, 1/3 of the balance in 30 days, 1/3 in 60 days and the remaining balance 1/3 in 90 days).

 

For purchases of $600.01 or more, a layaway plan may be arranged that is acceptable to both you and Dolls & Stuff. We do not offer layaway for purchases of less than $100.00.

 

The payment schedule must be adhered to or the merchandise will be returned to stock with a 35% restocking charge. Any cancellations, changes or missed payments will be charged the restocking fee.  Any remaining balance will be refunded as a store credit only.  Store credits must be used within 90 days.

 

Deposits and layaway payments are non-refundable and non-transferable.

 

The price of the item(s) on the date the layaway originates is the price the layaway order will be billed at, whether the item(s) go on sale or the price increases later.

 

All layaways must be paid off by December 15th of each year.

 

To place an order on layaway, please use the order form and note in the Special Instructions section that you wish to purchase under a layaway plan.

 

Please note that layaways remain the property of Dolls & Stuff until paid in full.

 

 

Pre-Orders

A pre-order will be created when ordering a new release item that is not ready to be shipped from the manufacturer and/or an item that is not in stock and must be ordered from the manufacturer. A 30% deposit is required to process your pre-order. We will contact you once the item arrives and is ready to ship. The remaining balance must be paid within fourteen (14) days of contact.

 

Layaways are available on pre-orders, however, the doll will not ship until the layaway is paid in full. Any cancellations, changes or missed payments will be charged the restocking fee.  Any remaining balance will be refunded as a store credit only.  Store credits must be used within 90 days.

 

 

Returns and Exchanges

We take care to ensure that items that leave our store are in mint condition and have all associated parts and/or accessories. All sales are final and returns will not be accepted unless previously authorized. We will only authorize a return if the item is found to be defective or damaged and we are notified within three (3) days of delivery. We cannot accept returns or make exchanges for damaged boxes.

 

For items that have been damaged during shipping, the original shipping box and packing material must be available for a claim to be processed. If a damaged item is returned without authorization., the insurance claim could be denied, in which case we will not be responsible. Damaged merchandise can only be exchanged for the same item, no exceptions. Should the item be out of stock or sold out, we will issue a store credit. The store credit must be used within 90 days.

 

Shipping and handling charges are not refundable. The buyer will be responsible for any shipping cost to return an item.